Privacy Policy

1. Introduction

From the Heart CPR (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or sign up for a class.

2. Information we collect

• Contact information: name, email address, phone number, and mailing address when you fill out a contact form or register for a class.
• Class registration details: the class you selected, attendance information, and any optional materials you provide (such as a photo for an avatar).
• Device and usage data: browser type, IP address, pages visited, and referring website, collected through standard server logs and analytics tools.
• Communications data: emails, texts, or other messages you exchange with us.

3. How we use your information

• To schedule, confirm, and manage your class registration.
• To communicate with you about your class or inquiry.
• To process certification records and attendance records.
• To improve our website and customer experience.
• To comply with legal obligations.

4. Sharing with service providers

We do not sell your personal information. We share limited data with trusted service providers who help us operate our website, send emails, process payments, and deliver messages. For example, phone numbers and message content may be shared with messaging services such as Twilio solely to send class-related communications you have requested.

These providers are contractually required to use your data only for the services they perform for us and to protect it in accordance with this policy.

SMS and text messaging

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes. Mobile phone numbers collected for SMS purposes are used solely to send the class-related messages you requested. You may opt out at any time by replying STOP to any message, or reply HELP for assistance. Message and data rates may apply. Message frequency varies.

5. Cookies and analytics

We may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve performance. You can disable cookies in your browser settings, but some features may not work as intended.

6. Data retention

We keep personal information for as long as needed to provide our services, meet certification requirements, and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, contact us using the information below.

8. Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

10. Contact us

If you have questions about this Privacy Policy or how we handle your data, please email us at nikole@fromtheheartcpr.org.